Maverick Protocol
The client needed 24/7 support for users navigating wallet integrations and game mechanics, along with marketing outreach for community growth.
Ultra (UOS)
Client Overview: A decentralized gaming platform targeting a global audience.
Challenge: The client needed 24/7 support for users navigating wallet integrations and game mechanics, along with marketing outreach for community growth.
Solution Provided by Koslink: Koslink deployed a round-the-clock support team and marketing specialists to handle user inquiries and manage social media campaigns.
Number of Staff Provided: 10 support agents and marketing specialists.
Implementation Process:
Preparation: Collaborated with the client to understand platform-specific challenges.
Sourcing and Screening: Recruited gaming-savvy and blockchain-literate support agents.
Selection and Hiring: Selected the team in consultation with the client.
Onboarding: Provided comprehensive training on the platform’s wallet integrations and game features.
Training: Focused on troubleshooting and proactive community outreach.
Management: Maintained weekly progress reviews and data-driven adjustments.
Outcome and Results:
User satisfaction scores increased by 45%.
Social media following grew by 50% within three months.
Support response times improved by 35%.
Cost Savings: Achieved a 70% reduction in operational costs compared to in-house teams.
Client Testimonial: “Koslink’s team was integral to the success of our global launch. Their professionalism and dedication set us apart.”
Power in Numbers
User satisfaction scores increased by 45%.
Social media following grew by 50% within three months.
Cost Savings: 70%
Support response times improved by 35%.
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