Medicover

Medicover, Warsaw, Poland

https://www.medicover.com/

Client Overview: A leading private hospital network in Central Europe specializing in multi-disciplinary patient care.

Challenge: The client faced delays in patient billing and struggled with maintaining compliance with GDPR and industry-specific data regulations. These issues resulted in frequent complaints from patients and inefficiencies in record management.

Solution Provided by Koslink: Koslink provided a dedicated team of billing and compliance specialists who managed the entire billing cycle and ensured proper handling of sensitive patient data. Our outsourced staff worked closely with the client’s in-house team to create efficient workflows and maintain compliance.

Number of Staff Provided: 10 billing specialists and compliance experts.

Implementation Process:

• Preparation: Conducted a thorough needs assessment to define the required roles and expertise.

• Sourcing and Screening: Shortlisted experienced billing specialists with healthcare compliance expertise.

• Selection and Hiring: Collaborated with the client to finalize candidates after interviews.

• Onboarding: Ensured new staff were trained in GDPR and internal systems.

• Training: Conducted job-specific training on billing software and compliance protocols.

• Management: Monitored staff performance through KPIs and provided ongoing support.

Outcome and Results:

• Billing processing times were reduced by 40%.

• Complaints related to billing and data handling dropped by 60% within six months.

• The client achieved full compliance with GDPR, avoiding potential legal penalties.

• Cost Savings: Achieved a 60% reduction in operational costs through outsourcing billing and compliance tasks.

Client Testimonial: “Koslink’s dedicated team has been exceptional in helping us improve efficiency and achieve compliance. Their expertise has truly transformed our operations.”