Unif Clothing
The client experienced frequent delays in order processing during peak seasons, leading to customer dissatisfaction and negative reviews.
Unif Clothing
Client Overview: A popular online fashion retailer catering to customers across Europe and North America.
Challenge: The client experienced frequent delays in order processing during peak seasons, leading to customer dissatisfaction and negative reviews.
Solution Provided by Koslink: Koslink set up a multilingual customer support team and assigned order management specialists to handle high-volume transactions during peak times. Our outsourced staff ensured orders were processed efficiently and customers received timely updates.
Number of Staff Provided: 12 multilingual customer support agents and order processors.
Implementation Process:
Preparation: Worked with the client to map out peak-season demands and required roles.
Sourcing and Screening: Identified and selected customer support agents fluent in multiple languages.
Selection and Hiring: Finalized hires in collaboration with the client.
Onboarding: Trained staff on the client’s order management system and customer service protocols.
Training: Focused on peak-season workflows and handling escalations.
Management: Established daily reporting and regular feedback loops to monitor performance.
Outcome and Results:
Customer satisfaction rates improved by 35%.
Order processing times were reduced by 50%.
Negative reviews dropped significantly during the following peak season.
Cost Savings: Outsourcing reduced operational costs by 65% while improving service quality.
Client Testimonial: “Koslink’s team helped us deliver exceptional service during our busiest times. Their dedication and expertise made all the difference.”
Power in Numbers
Customer satisfaction rates improved by 35%.
Order processing times were reduced by 50%.
Cost Savings: Outsourcing reduced operational costs by 65%
Negative reviews dropped significantly during the following peak season.
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